Windows 7 & Outlook SMTP problems?

There is a known issue which results in customer unable to use outlook on windows 7 to send emails.

This is due to windows 7 using an outdated security protocol called TLS. TLS1.2 must be enabled to use our services with outlook on windows 7 boxes.

Please log in to your customer portal to read how to solve this problem on our knowledge base article.

https://mycloudtree.co.uk/knowledgebase/11/I-canandsharp039t-connect-Outlook-to-send-emails.html

 

Direct link to the Microsoft patch can be found here

https://support.microsoft.com/en-gb/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in