We hope you want to stay with us forever! But in case you do want to leave, here are the terms of our refund policies.

Domain Names

Refunds are not available for domain registration fees, transfer fees, or any other administration charges associated with domain names.

Please ensure you enter the domain details exactly as you require them to be registered. You can renew domain names up to 60 days before the date of expiry.

New Registrations and transfers of existing domain are locked for 60 days from the date of registration/transfer, this is outside of our control and can not be shortened.

Web Hosting

Hosting charges are paid in advanced. If you wish to cancel your hosting account this can be done at any time by contacting customer support or via your customer portal, however no refunds will be given for the remaining period on monthly payments, For annual and biannual payments, Cloud Tree at its sole discretion, may issue a prorate refund for the remaining full months . Your account will remain active until the end of the current month unless you specifically request that we cancel your account early.

Consultancy Services

Consultancy services are payable by the hour or on a fixed service price and payment requested by invoice. Refunds are not normally given on consultancy services as payment of invoice indicates acceptance of work provided.