There has been an ongoing issue with my email system for the past two weeks, with auto-messages telling me that I have been “timed out”.
Terry/Andrew found out, after some considerable investigation, that a Microsoft mail system on my laptop was compromising my personal email account.
Both Terry & Andrew took over my laptop remotely and between them identified this hidden problem and resolved the issue after extensive groundwork.
They both deserve to be commended for their outstanding customer service, patience and dedication in helping me.
Thank you both!